We print each map individually to order. Standard maps selected from our collection remain eligible for cancellation and return as set out below. Your statutory rights are unaffected.
Standard maps and other non-personalised products
If you change your mind, tell us within 14 days after receiving your order. You then have a further 14 days from telling us to send the goods back. You may also cancel before delivery. This applies to standard catalogue products, including products bought at a sale price.
Please contact us with your name, order number and a clear statement that you wish to cancel. You do not have to give a reason. You may use the cancellation wording below, but you do not have to use it.
Returning your order
Handle the goods only as much as necessary to establish their nature, characteristics and functioning. Please pack them securely, using the original packaging where possible. We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to inspect the goods.
For a change-of-mind return, you pay the direct return postage costs. A tracked service and proof of posting are recommended.
Return address: The Old Map and Clock Company, Sennen Cove, Penzance, Cornwall, TR19 7DF, United Kingdom.
Refunds
For a valid cancellation, we refund the goods and the standard outward delivery charge. If you chose a more expensive delivery service, the additional cost is not refundable. Refunds are made to your original payment method, without a refund fee, within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier. If no goods were supplied, we refund within 14 days of being told you wish to cancel.
Personalised and bespoke products
The change-of-mind cancellation right does not apply to goods made to your individual specifications or clearly personalised, such as a product bearing your own name. Printing an existing catalogue map in one of our standard sizes does not, on its own, make it personalised. Please contact us promptly about cancelling a genuinely personalised order so we can discuss what is possible.
Faulty, damaged or incorrect goods
If your order arrives damaged, is faulty or does not match what you ordered, please contact us as soon as possible. We will arrange an appropriate remedy in accordance with your statutory rights and cover reasonable return costs where a return is required. Personalised goods have the same rights concerning faults or misdescription. The change-of-mind deadlines above do not limit these rights.
Optional cancellation wording
To The Old Map and Clock Company, Sennen Cove, Penzance, Cornwall, TR19 7DF, United Kingdom:
I give notice that I cancel my contract for the following goods:
Order number / goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):
You may send your cancellation notice through our Contact Us page or by post.